Return, Refund & Exchange Policy

Your Satisfaction is Our Guarantee

At AL Burak Mart, we stand behind the quality of our products and want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

📦 Return & Exchange Policy:

• You may request a return or exchange within 7 days of receiving your order.

• Items must be unused, in their original packaging, and in resalable condition.

• Please note that some items (e.g. sensitive products) may not be eligible for return.

💳 Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original payment method.

🚚 How to Request:

• Email us at alburakmart92@gmail.com with your order number and reason for return.

• Our team will guide you through the process and arrange pickup or drop-off instructions.

We strive to make your experience seamless — if you have any concerns, please contact us and we’ll make it right!